Bank security

Tesco and TSB have the worst online banking security, according to major survey by consumer watchdog

Tesco and TSB have the worst online banking security, according to major survey by consumer watchdog

  • Tesco Bank, TSB and Santander were found to have the worst loopholes in online security
  • Around £ 207.8million lost to bank transfer scams in the first half of last year, figures show
  • Tesco Bank had the worst rating, which one? and 6point6 security experts found
  • TSB finished second from the bottom and Santander completed the last three










Big banks’ online security breaches expose customers to fraud, an investigation has found.

Tesco Bank, TSB and Santander had the worst gaps in online security, according to consumer group Which?

Around £ 207.8million has been lost to wire transfer scams in the first six months of last year, industry figures show.

Tesco Bank received the worst rating, which one? 6point6 security researchers and experts found.

Tesco Bank, TSB and Santander had the worst online security gaps, according to consumer group Which ?, with Tesco Bank receiving the worst rating (Edinburgh office file photo)

Among the problems, it failed to prevent testers from connecting to its website from two computer networks at the same time, and failed to disconnect them when they moved to another site.

The TSB finished second from the bottom. Who? said he found problems with the sign-in process, which violated regulations introduced in March. Santander completed the last three.

Starling Bank came out on top. Who? said there was nothing to worry about with their new online banking site. Barclays, HSBC and First Direct tied for second place with room for improvement.

Harry Rose, which one? Editor-in-chief of the magazine said: “The serious shortcomings we have exposed reinforce the need for banks to improve their game in protecting against scams.”

The TSB finished (branch archive photo in Hounslow, Middlesex) second from bottom.  Who?  said they found issues with the login process, which did not comply with regulations introduced in March

The TSB finished (branch archive photo in Hounslow, Middlesex) second from bottom. Who? said they found issues with the login process, which did not comply with regulations introduced in March

Santander completed the last three.  A spokesperson for the bank said: “Which one?  the review focuses only on customer-oriented security features ”(archive photo)

Santander completed the last three. A spokesperson for the bank said: “Which one? the review focuses only on customer-oriented security features ”(archive photo)

A spokesperson for Tesco Bank said it takes the safety of its customers “very seriously” and added: “Many of the security measures we use on behalf of customers are not visible to external parties, and these measures invalidate a number of the results of this survey. ‘

A TSB spokesperson said the priority was to provide customers with safe and secure banking services, adding: “We are the only bank that offers a guarantee to reimburse all innocent victims of fraud – including those who lose money. money because of online scams. “

A spokesperson for Santander said: “Which one? review focuses only on customer-centric security elements and it is important to understand that there are many other “back-ground” measures that we use to keep our customers safe. “

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